Privacy Policy

Last Updated: April 16, 2025

SmartSeal (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://smartseal.site or engage with our services.

1. Information We Collect

We may collect the following types of personal information when you interact with our site or services:

  • Contact Information: Full name, phone number, email address, home address

  • Booking Details: Service type, preferred dates, property info

  • Payment Information: Billing address, transaction history (handled securely via third-party providers)

  • Technical Data: IP address, browser type, device type, pages visited, time spent on site

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide quotes

  • Schedule and deliver services

  • Process payments securely

  • Send booking confirmations and updates

  • Improve our services and website performance

  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

3. Legal Basis for Processing

We only process your data where we have a legal basis to do so. Typically, this includes:

  • Contractual necessity – to deliver a service you’ve requested

  • Legitimate interest – for business improvements, service follow-ups, etc.

  • Consent – for marketing communications (only if you opt in)

4. Sharing Your Data

We may share your data with:

  • Trusted third-party service providers (e.g., payment processors, CRM tools)

  • Legal authorities, if required by law

  • Internal staff for operational purposes

All third parties are required to handle your data securely and in compliance with GDPR.

5. Data Storage and Retention

We store your data on secure servers located in the UK or EU. We retain personal data only as long as necessary to fulfill the purposes we collected it for — typically up to 6 years for legal and accounting reasons, unless otherwise required.

6. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request erasure of your data (“the right to be forgotten”)

  • Restrict or object to processing under certain conditions

  • Request data portability (transfer to another service)

  • Withdraw consent at any time (for marketing purposes)

To exercise any of these rights, contact us at privacy@smartseal.site.

7. Cookies

Our website uses cookies to improve user experience and analyse website traffic. You can choose to accept or decline cookies when prompted. Learn more in our Cookie Policy.

8. Data Security

We take data security seriously. We use industry-standard encryption, firewalls, and access controls to protect your data. However, no online transmission is 100% secure — so we recommend you take reasonable precautions when sharing data online.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://smartseal.site/privacy-policy and the “Last Updated” date will reflect any changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out:

Business Name: SmartSeal
Phone: +44 20 8050 1297
Address: SmartSeal, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom